HotelPlanner
HotelPlanner Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
HotelPlanner has 2.5 star rating based on 72 customer reviews. Consumers are mostly dissatisfied.
8% of users would likely recommend HotelPlanner to a friend or colleague.
- Rating Distribution
Pros: All cons, Zero pros, Bank account.
Cons: Did not like liars, All cons, Bad customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
HotelPlanner has 2.5 star rating based on 72 customer reviews. Consumers are mostly dissatisfied.
8% of users would likely recommend HotelPlanner to a friend or colleague.
- Rating Distribution
Pros: All cons, Zero pros, Bank account.
Cons: Did not like liars, All cons, Bad customer service.42% of users think that HotelPlanner should improve its Payments.
82% of users say that they won't use HotelPlanner in the future for similar services or products.Recent recommendations regarding this business are as follows: "DO NOT USE THIS BOOKING SITE!", "Make sure you are making reservation with the venue directly,", "Motel Planner is just fine!", "Beware of This Third Party Bookings Deceptive Practices", "Don't make reservation thru Hotel Planner you won't get your money back. Order thru the hotel itself.Order through the hotel.".
Most users ask HotelPlanner for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
Tired of being ignored?
Woodstock, Georgia
Agent told 2 lies
The agent said there was only one room left. The agent lied to me about the location of this hotel.
I wanted the Hampton Inn near I-81 on Davey Crockett Blvd in Morristown, TN. He made the reservation at the West Andrew Johnson Hampton Inn. I was charged $217.43 for the room but at check-out the desk clerk said the room paid directly with them would have been $140.10.
The clerk also said they had plenty of vacancies. I will never use this site again, and only did so because I was in a hurry and failed to notice I was not dealing directly with the hotel chain.A
User's recommendation: DO NOT USE THIS BOOKING SITE!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Columbus, Georgia
Deceptive Practices
They seem to only repeat the same thing. I suggest you write to your state Attorney General.
However, I later discovered that I had actually spoken with HotelPlanner.com, a third-party booking service. In my opinion, listing their number as the hotel’s contact is very deceptive. At no point during the call did the representative clearly identify themselves as working for a third party. I even asked if I was speaking to the hotel, and the response I received was that I had reached the reservations department.
That answer led me to believe I was talking directly to hotel staff. I feel totally deceived by HotelPlanner.com. I was quoted a rate of approximately $124.07 per night. I was not informed of any significant additional fees during the booking process.
These fees only became apparent later, which was surprising and frustrating. When I checked out of the hotel a day early, I was told I could not obtain a receipt because I had booked through a third party. I was shocked; I had no intention of booking through a third party. I checked out a day early, and Hilton indicated that the third party would not be charged for that night, but HotelPlanner.com refused to refund the money.
They kept it. This experience has caused problems for me, as I am now facing delays in being reimbursed by my company due to unclear and unexpected charges. It has disrupted our billing process and created an unnecessary burden.
In my opinion, this was a deceptive and misleading process, and I urge others to double-check that they are contacting the actual hotel directly when booking. I had no intention of doing business with HotelPlanner.com in the first place.
- Deceptive practices
Preferred solution: Full refund
User's recommendation: Beware of This Third Party Bookings Deceptive Practices
Extremely deceptive practices
I clicked a phone number on what I thought was the actual hotel's booking site and was connected with Hotel Planner. Except I didn't know it was a third party site, and the man intimated that he was with the hotel I was calling.
I was quoted an exorbitant rate which I questioned and was told that was the only rate available.
I booked the room and subsequently found cheaper rates on line. I cannot cancel this reservation and I am extremely angry that I was deceived.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel reservation I bought travel insurance plans changed
Won't answer my calls or emails, they have my money and didn't send it to the hotel I called and checked.
- Complete waste of time and money
Preferred solution: Full refund
I was charged for 3 nights and changed the reservation for 2 night. The Lodge had us scheduled for 2 nights and when I got my credit card printout we were charged for 3 nights.
When I got my statement, we were charged for calls for 3 nights. I called hotel planners twice and have had no callback.
User's recommendation: Make sure you are making reservation with the venue directly,
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerExtremely Dussatisfied
Negative Reviews and Complaints:*There are numerous complaints about deceptive booking practices and difficulties obtaining refunds.*Some customers have reported being charged significantly more than the advertised price, or being charged for rooms they did not book.*There are complaints about non-refundable bookings and difficulty getting refunds even when cancellations were made shortly after booking.*Customer service has been criticized for being unhelpful and providing false assurances.*Some users have reported that the company cancelled bookings without their consent.**The Better Business Bureau reports a significant number of complaints against HotelPlanner.com.
I made a reservation, purchased the refund protection offered at the time of the reservation, but they will not honor it. There was a total lack of accountability and a total lack of effort to assist me with my concern. Never use them ever for any reason, they simply have absolutely no integrity whatsoever!!!
As if it wasnt bad enough that I did not get any attempt at resolution, they kept deflecting me to no reply emails and equally unethical business partners that were equally unhelpful, The room reservation was canceled with no refund provided nor offered for a room that will not be used over 2 months in advance. The room can be re-booked
- All cons
- Zero pros
- Did not like liars
- All cons
- Bad customer service
Preferred solution: Full refund
Difference in booking price and checking out price
I just want an explanation on why at booking with Hotel Planner my price was 275.61 and at the motel check out it was 181.88, quite a difference???
Preferred solution: Price reduction
User's recommendation: Motel Planner is just fine!
Impossible and misleading
Booked a trip at way higher rates than expected and made a simple mistake upon booking. Despite having travel protection, I was charged in full, over 2000 dollars right out of my account, with a ZERO refund option.
Called, was promised a call back, didn't get it. Called, was promised a call back, didn't get it. On my FIFTH CALL, was finally given to a supervisor who said he'd send my information to the 'escalation team', but didn't hear back from anyone until I contacted the Better Business Bureau.
Ready to threaten legal action. Just an insanely stressful company to deal with, and still waiting for my refund as I write this.
User's recommendation: Run, don't walk, from this company completely. I have never filed a negative review like this, ever. First time. I'm so frustrated.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Scam Alert!! Stole my money refusing to refund!
Company fixed the issue and I have been provided with apology. I told Hotel Planner that I would take legal action if they didn't refund my money.
Total scam company.
I learned a hard lesson. They have their agents pretend to be at local hotels.
Itin: H1102**** Melanie.Planelles@***.com is NOT a real human being. It is a cover for your elaborate scam.
My issue is on file with the BBB. You know all the info and still refuse to refund my money.
Stop with the games. I want my refund.
They are refusing to refund! Phone numbers send you to India or hang up on you.
Do not use this company! I will follow up every day if I have to or sue them!
- Unethical employees
- Horrid customer service
- Should be shut down for illegal activity
Preferred solution: Full refund
User's recommendation: Do not use Hotel Planner scam
Glen Burnie, Maryland
Itin : H1141**** for 6/3 to 6/5 Plim Plaza for $454.44.
My husband made this reservation 5/26. It was also canceled on same day.
I told the gentleman at the reservation desk it was too much. He told me I will receive my refund in 10 days. So when I canceled this I made another reservation thru Expedia for only $206. On same day.
Everytime I call about my refund I get the runaround. They want to send me a voucher.
I canceled the SAME DAY. reservation
User's recommendation: Don't make reservation thru Hotel Planner you won't get your money back. Order thru the hotel itself.Order through the hotel.
Avoid this site
This company is either the same as room77, or in cahoots with room77, has terrible reviews. There are absolutely NO Refunds.
It is impossible to deal with them. I called multiple times today, and yesterday.
User's recommendation: Avoid hotelplanner and room77
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Las Vegas, Nevada
I prepurchased a room for 3 days 12/23-12/26 @ $100 a night...I was charged $545.00 plus a additional fee of $49 for reservation protection protection
I could not believe they overcharged my card by $199.00. They signed me up for a protection plan I didn't ask for, which I was charged an additional fee of $49.00 for, a total overpayment of $250.00.
They charged my credit card immediately! My room was $100 a night, for 3 nights, plus $66.00 in taxes and fees, which should've been around $366. No one could explain the extra $199 plus $49 protection plan added automatically.
I'm still waiting for them to correct this matter. It smells like a scam to me.
- I dont know any
- Over charging my credit card and automatic signing me up for bogus feesp for bogus
Preferred solution: Apology
User's recommendation: Dont use hotel planner
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
I would give ZERO/HIDDEN FEES!
Beware! Hotelplanner.com lures with fake prices and then loads up on fees - rooms were advertised at $229 a night.
I booked two nights and the charge was $880! Refund Protection Plan will not help as they require medical information.
Even then, when it was sent, it wasn't enough and made me suspect. I was canceling 2 months in advance and they kept half my money!
- Hidden fees
Preferred solution: Full refund
User's recommendation: DO NOT BOOK
Travel Agencies Expert Talks
How to Travel Safely During the Pandemic
Top travel tips during the Covid-19 shared by a travel journalist: 1. Research the destination; 2. Check safety measures; 3. Check the airline’s policies; 4. Download the airline’s app; 5. Double check your reservation; 6. Build flexibility into your travel plan. In this interview with a travel expert you can learn how to travel safely, how to book online, how to refund a canceled trip.
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Columbus, Ohio
DO NOT USE THIS COMPANY- Stay as far away possible. SCAMMED OUT OF $541.52
I called what I thought was the direct line to Holiday Inn Express, Adrian Mi; come to find out it was a THIRD PARTY reservation line even though the reservation agent answered Holiday Inn Express! I made my reservation, Jesmae said she could merge my reservation, I thought I was all set.
I received my email confirmation with the IHG logo. Called the number back the next day found out it was a third party booking agent. Found the hotels direct number and found out that the hotel was overbooked and my reservation was cancelled. Called HotelPlanner back to get my refund, been fighting with them for weeks.
And if you do a chargeback with your bank, they stop talking to you. So you have to fight with them.
User's recommendation: Avoid at all cost, call the HOTEL DIRECTLY TO MAKE RESERVATIONS
Resolved: Cant get anyone on the phone
Company fixed the issue and I have been provided with apology. The company reached me out and gave me a direct email to send my resume
I'm trying to apply as a Reservation Agent on your site. When I click "Apply Now" I get a spinning cursor, and it won't load. I left a message last week, and no one returned my call
Saint Louis, Missouri
Totally scammed
I lost 1K as they booked me the entirely wrong hotel and could not get my money back. Spoke on phone for hours.
Total scam. Don't even know how it happened.
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